The radical renewal of Ukrainian society has forced the authorities to begin modifying the state administration model, which covers the basics of public life, building a progressive digital country and implementing digital projects nationwide. The relevance of the study of the social effectiveness of management decisions made by public authorities comes primarily from the fact that the reengineering of the administrative system must meet the modern requirements of the public sector in order to achieve a successful result. This process should embody the desires and needs of Ukrainians, when systematic monitoring and analysis will identify existing gaps to improve the state policy of digitalization. The purpose of this article is to study the level of social efficiency of management decisions of state and

municipal authorities in the context of ongoing digitalization in Ukraine. The main methods of study are the general scientific method of analysis, which helped to investigate the defining aspects of digitalization of a particular region, to outline its existing problems, as well as the method of generalization, which allowed a comprehensive analysis of the main digital development directions of regional centres. The research work reveals the importance of e-government and key components of its social efficiency at the regional level. At the same time, the article establishes the role of administrative service centres as a primary element of improving the administrative management system.

Highlights

• The article aims to study the level of social efficiency of management decisions of state and municipal authorities in the context of ongoing digitalization in Ukraine, analysing the defining aspects of digitalization, identifying existing problems, and highlighting the role of e-government and administrative service centers in improving the administrative management system.